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Damaged parcel or missing item on delivery

When your order arrives, check the condition of the parcel and of your bike before signing.

If you notice a problem (damaged or opened parcel, missing or damaged item), you have two options:

  1. write precise and detailed reservations on the carrier's delivery note,
  2. or refuse the parcel, stating the reason on the transport document.

In both cases, tell BeeToGreen within 48 hours of delivery, with photos and a copy of the transport document. This prompt report is essential for your request to be handled.

If you discover a hidden defect or a missing item only after opening the parcel, you can still report it, within the same 48 hour window and with supporting evidence (photos of the packaging and the product).