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What to do if a charge was made to my personal account?

If a payment was deducted from your personal bank account instead of your mobility voucher, follow these steps to request a refund:

1. Download your invoice

  • Log in to your BeeToGreen account.
  • Go to the “My Orders” section, click on “View Order”, then select “Schedule”.
  • Choose and download the invoice for the relevant month.

2. Submit your invoice for reimbursement

  • Once downloaded, send the invoice to your mobility provider (Betterway, Arval, Worklife, Swile, Pluxee, Roadmate, etc.).
  • The refund will be processed within 72 hours.

⚠️ Worklife Specificity: You have until the 5th of the following month to submit your proof of payment. After this deadline, no refund will be issued, either by Worklife or BeeToGreen.