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A problem with your Decathlon bike? Here's what to do

If something goes wrong with your bike (breakdown, breakage, faulty part), there is no after-sales service in Decathlon stores. Your single point of contact is BeeToGreen.

To open a request, contact our customer service team through our contact form, and include:

  1. your order number and delivery date,
  2. the nature of the problem (breakdown, breakage, observed defect),
  3. photos or videos showing the issue.

We qualify your request and pass it on to Decathlon, which handles the technical assessment and logistics. You receive an answer on whether it is covered within 48 business hours, and we keep you posted at every step.