📦 Package Marked as Delivered, But Not Received? Don't Panic!

🛠️ 1) First Check: Where Is Your Package?

Before anything else, a few quick checks can help you locate your package:

✅ Check the delivery tracking: Look for updates on the carrier’s website.
✅ Inspect your mailbox and surroundings: Sometimes, the courier may leave the package in a safe place.
✅ Ask your neighbors or building manager: Has someone received the package on your behalf?
✅ Verify your delivery address: Make sure the address entered at checkout is correct.

💡 Still can’t find it? Don’t worry, we’re here to help!

📩 2) Contact BeeToGreen and the Carrier

➡ 1️⃣ Contact us immediately at support@beetogreen.com and provide:
✔ Your order number
✔ Any relevant delivery information (tracking screenshots, carrier updates, etc.)

➡ 2️⃣ Also, contact the carrier to report the issue and get more details.

💡 Good to know: The sooner you reach out, the faster we can act!

📑 3) Investigation and Proof of Non-Receipt

If the parcel remains missing, we will open an investigation with the relevant carrier.

To do so, you will need to fill in and sign a sworn statement confirming that you have not received your parcel. We will send this document to you by email.

👉 Please contact us immediately at support@beetogreen.com

You will simply need to complete it and send it back to us as a photo or scan at support@beetogreen.com.

🚨 Why is this important?
This document is essential so that we can obtain a favourable outcome from the carrier and consider a suitable solution, such as a reshipment or a refund.