📌 How to Open a Customer Support Ticket for a CIBOX/YEEP.ME Product?

At BeeToGreen, we are committed to providing you with a smooth and efficient experience for any technical support or after-sales service request. If you encounter an issue with your product, we will connect you with the CIBOX manufacturer to receive technical support before considering a return, repair, or exchange.

📍 Steps to Open a Support Ticket

🔗 1. Access the Support Platform

Depending on your product's brand, visit the appropriate support platform:

• For YEEP.ME brand products: Access YEEP.ME Support
• For other brands distributed by CIBOX: Access CIBOX Support

📝 2. Create Your Account

• If you do not have an account yet, create one using your email address.
• You will receive a confirmation email (please check your spam folder if you do not see it).
• If you have already registered your warranty, log in with your existing account.

🔧 3. Register Your Product

• Once logged in, add your product to your personal space by entering the required details.

📩 4. Contact Support

• Once your product is registered, click on "CONTACT SUPPORT" (located next to your registered product).
• A conversation ticket will be created with the brand's technical support team.
• The manufacturer’s support team will contact you to help resolve your issue or provide guidance on the next steps.

📂 Tracking Your Request

If you need to contact us after opening your support request with the manufacturer, please provide your ticket number. This will allow us to interact with the manufacturer more efficiently and track the progress of your case.