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🛡️ Claim Declaration: Theft or Damage of Your Bike/Scooter

In case of theft or damage, follow these steps to file your claim depending on your insurance provider.

📌 For Long-Term Rentals (LLD) – Cylantro Insurance

If your bike or scooter is insured with Cylantro, you can file a claim by clicking on the button below. 

🔹 Cylantro Insurance Coverage:

Theft

  • Deductible: 10% of the bike’s original price (minimum €50).
  • ⚠️ Coverage conditions:
    • The vehicle must be locked to a fixed point.
    • A high-quality lock is required for the claim to be accepted.

Damage / Breakdown

  • Deductible: 10% of the repair cost (minimum €35).
  • ⚠️ If the vehicle is irreparable:
    • A professional assessment stating that the vehicle cannot be repaired is required.

 


📌 For Purchases – Qover Insurance

If you subscribed to Qover insurance when purchasing your bike, you can file a claim by clicking HERE.

🔹 Qover Insurance Coverage:

Theft

  • Deductible: 10% of the bike’s original price (minimum €50).
  • ⚠️ Coverage conditions:
    • The bike must be locked to a fixed point.
    • A high-quality lock is required for the claim to be accepted.

Damage / Breakdown

  • Deductible: 10% of the repair cost (minimum €50).
  • ⚠️ If the bike is irreparable:
    • A professional assessment stating that the bike cannot be repaired is required.


💡 Need Help?

If you have questions about your claim or insurance policy, feel free to contact our team at hello@beetogreen.com! 🚲✨