---
title: ❗ The tracking link is not working, what should I do?
description: Wait a few hours or until the next day (sometimes it takes a little while for the carrier's website to synchronize with our 17 Track tracking software). If the problem persists after 24 hours, send an
---

[Skip to content](https://faq.beetogreen.com/migration/en/faq.partenaire/the-tracking-link-is-not-working-what-should-i-do#main-content)

- [English](https://faq.beetogreen.com/migration/en/faq.partenaire/the-tracking-link-is-not-working-what-should-i-do)
- [Français](https://faq.beetogreen.com/migration/faq.partenaire/le-lien-de-suivi-ne-fonctionne-pas-que-faire)

English

Show submenu for translations

![image_white (1).png\]](https://faq.beetogreen.com/hs-fs/hubfs/image_white%20(1).png?height=40&name=image_white%20(1).png)

Open main navigation

Close main navigation

- - [English](https://faq.beetogreen.com/migration/en/faq.partenaire/the-tracking-link-is-not-working-what-should-i-do)
    - [Français](https://faq.beetogreen.com/migration/faq.partenaire/le-lien-de-suivi-ne-fonctionne-pas-que-faire)
  
  
  
  
  
  
  English
  
  Show submenu for translations
- Visit beetogreen.com

 Visit beetogreen.com

 Hello👋How can we help you?

- There are no suggestions because the search field is empty.

1. [Partner FAQ](https://faq.beetogreen.com/migration/en/faq.partenaire)
2. [Platform](https://faq.beetogreen.com/migration/en/faq.partenaire/platform)
3. [Online orders](https://faq.beetogreen.com/migration/en/faq.partenaire/platform#online-orders)

- [Platform](https://faq.beetogreen.com/migration/en/faq.partenaire/platform#main-content)
  
  
  
  
  
    - [In-Store Sales & Rentals](https://faq.beetogreen.com/migration/en/faq.partenaire/platform#in-store-sales-rentals)
    - [Online orders](https://faq.beetogreen.com/migration/en/faq.partenaire/platform#online-orders)
    - [Putting products online on the platform](https://faq.beetogreen.com/migration/en/faq.partenaire/platform#putting-products-online-on-the-platform)
    - [Invoicing](https://faq.beetogreen.com/migration/en/faq.partenaire/platform#invoicing)
    - [Supplier Portal](https://faq.beetogreen.com/migration/en/faq.partenaire/platform#supplier-portal)
- [Long-Term Rental](https://faq.beetogreen.com/migration/en/faq.partenaire/long-term-rental)
- [Mobility Vouchers & Sustainable Mobility Package](https://faq.beetogreen.com/migration/en/faq.partenaire/mobility-vouchers-sustainable-mobility-package)

# ❗ The tracking link is not working, what should I do?

Wait a few hours or until the next day (sometimes it takes a little while for the carrier's website to synchronize with our 17 Track tracking software).

If the problem persists after 24 hours, send an email to [partenaires@beetogreen.com](mailto:partenaires@beetogreen.com) so we can check.

# BeeToGreen SAS

Partner FAQ | beetogreen.com

Copyright © 2025, BeeToGreen SAS