---
title: What happens if my bike is stolen under a Long-Term Rental contract?
description: If your BeeToGreen bike is stolen while on a Long-Term Rental (LLD), follow these steps to report the incident and explore your options:
---

[Skip to content](https://faq.beetogreen.com/en/what-happens-if-my-bike-is-stolen-under-a-long-term-rental-contract#main-content)

- [English](https://faq.beetogreen.com/en/what-happens-if-my-bike-is-stolen-under-a-long-term-rental-contract)
- [Français](https://faq.beetogreen.com/fr/que-se-passe-t-il-en-cas-de-vol-de-mon-vehicule-en-location-longue-duree)

English

Show submenu for translations

[Contact us](https://faq.beetogreen.com/en/kb-tickets/new)

![BtoG logo seul vert-2.png\]](https://faq.beetogreen.com/hs-fs/hubfs/BtoG%20logo%20seul%20vert-2.png?height=40&name=BtoG%20logo%20seul%20vert-2.png)

Open main navigation

Close main navigation

- - [English](https://faq.beetogreen.com/en/what-happens-if-my-bike-is-stolen-under-a-long-term-rental-contract)
    - [Français](https://faq.beetogreen.com/fr/que-se-passe-t-il-en-cas-de-vol-de-mon-vehicule-en-location-longue-duree)

  English
  
  Show submenu for translations
- [Contact us](https://faq.beetogreen.com/en/kb-tickets/new)
- Back to beetogreen.com

 Back to beetogreen.com

 📢 All your questions, all our answers🔍

- There are no suggestions because the search field is empty.

1. [Help Center](https://faq.beetogreen.com/en)
2. [Leasing terms](https://faq.beetogreen.com/en/leasing-terms)
3. [Terms of contract](https://faq.beetogreen.com/en/leasing-terms#terms-of-contract)

# What happens if my bike is stolen under a Long-Term Rental contract?

## If your BeeToGreen bike is stolen while on a Long-Term Rental (LLD), follow these steps to report the incident and explore your options:

### **1. Report the theft**

- Notify the insurer via the online form [HERE](https://cylantro.eu/sinistre).
- Pay the **insurance deductible**, which is **10% of the bike’s price**.

### **2. Choose your solution**

🚲 **Option #1: Get the same bike again at no extra cost!**

- You can start a **new rental contract for the same bike model** without having to make a new initial payment.

🚴‍♂️ **Option #2: Switch to a different bike**

- Want to upgrade or change bike categories? Simply **pay the difference** in the first payment compared to your previous bike.
- Your **monthly payments will also be adjusted** accordingly.

👋 **Option #3: End the rental**

- Prefer to stop your contract? No problem, you have the option to terminate your rental agreement.

💡 **Need assistance?** Our BeeToGreen experts are here to guide you through the process and answer any questions.

- [Discover BeeToGreen](https://faq.beetogreen.com/en/discover-beetogreen)
- [Choosing the Right Product](https://faq.beetogreen.com/en/choosing-the-right-product)
- [How the BeeToGreen platform works](https://faq.beetogreen.com/en/how-the-beetogreen-platform-works#main-content)

    - [My profile and my orders](https://faq.beetogreen.com/en/how-the-beetogreen-platform-works#my-profile-and-my-orders)
    - [Payment methods](https://faq.beetogreen.com/en/how-the-beetogreen-platform-works#payment-methods)
    - [Our experts](https://faq.beetogreen.com/en/how-the-beetogreen-platform-works#our-experts)
    - [Our catalog](https://faq.beetogreen.com/en/how-the-beetogreen-platform-works#our-catalog)
- [Delivery & After-Sales Service](https://faq.beetogreen.com/en/delivery-after-sales-service)
- [Sustainable Mobility Package & Mobility Cards](https://faq.beetogreen.com/en/sustainable-mobility-package-mobility-cards#main-content)

    - [Betterway](https://faq.beetogreen.com/en/sustainable-mobility-package-mobility-cards#betterway)
    - [Arval Mobility Pass](https://faq.beetogreen.com/en/sustainable-mobility-package-mobility-cards#arval-mobility-pass)
    - [Worklife](https://faq.beetogreen.com/en/sustainable-mobility-package-mobility-cards#worklife)
    - [Swile](https://faq.beetogreen.com/en/sustainable-mobility-package-mobility-cards#swile)
- [Employer's Refunds & Public Subsidies](https://faq.beetogreen.com/en/employers-refunds-public-subsidies)
- [Maintenance & Insurance](https://faq.beetogreen.com/en/maintenance-insurance#main-content)

    - [Maintenance of my bike/scooter](https://faq.beetogreen.com/en/maintenance-insurance#maintenance-of-my-bike-scooter)
    - [How does the insurance work ?](https://faq.beetogreen.com/en/maintenance-insurance#how-does-the-insurance-work)
- [Our Partners](https://faq.beetogreen.com/en/our-partners)
- [Leasing terms](https://faq.beetogreen.com/en/leasing-terms#main-content)

    - [Terms of contract](https://faq.beetogreen.com/en/leasing-terms#terms-of-contract)
    - [Long-term rental financing](https://faq.beetogreen.com/en/leasing-terms#long-term-rental-financing)
    - [Contract start](https://faq.beetogreen.com/en/leasing-terms#contract-start)
    - [End of the contract](https://faq.beetogreen.com/en/leasing-terms#end-of-the-contract)
    - [Payment terms](https://faq.beetogreen.com/en/leasing-terms#payment-terms)
    - [No-obligation rental](https://faq.beetogreen.com/en/leasing-terms#no-obligation-rental)
- [Specific aspects related to the partnership with Decathlon](https://faq.beetogreen.com/en/specific-aspects-related-to-the-partnership-with-decathlon)

[![Chill listening crop-3](https://faq.beetogreen.com/hs-fs/hubfs/BtoG%20Vert%20fond%20transparent.png?width=137&height=24&name=BtoG%20Vert%20fond%20transparent.png "Chill listening crop-3")](https://www.beetogreen.com)

To contact our bike experts : hello@beetogreen.com and the after sales team : support@beetogreen.com

Copyright © 2026, BeeToGreen SAS