---
title: "Your refund: timing and terms"
description: "Your refund: timing and terms"
---

[Skip to content](https://faq.beetogreen.com/en/votre-remboursement-délais-et-modalités#main-content)

- [English](https://faq.beetogreen.com/en/votre-remboursement-d%C3%A9lais-et-modalit%C3%A9s)
- [Français](https://faq.beetogreen.com/fr/votre-remboursement-délais-et-modalités)

English

Show submenu for translations

[Contact us](https://faq.beetogreen.com/en/kb-tickets/new)

![BtoG logo seul vert-2.png\]](https://faq.beetogreen.com/hs-fs/hubfs/BtoG%20logo%20seul%20vert-2.png?height=40&name=BtoG%20logo%20seul%20vert-2.png)

Open main navigation

Close main navigation

- - [English](https://faq.beetogreen.com/en/votre-remboursement-d%C3%A9lais-et-modalit%C3%A9s)
    - [Français](https://faq.beetogreen.com/fr/votre-remboursement-délais-et-modalités)

  English
  
  Show submenu for translations
- [Contact us](https://faq.beetogreen.com/en/kb-tickets/new)
- Back to beetogreen.com

 Back to beetogreen.com

 📢 All your questions, all our answers🔍

- There are no suggestions because the search field is empty.

1. [Help Center](https://faq.beetogreen.com/en)
2. [Delivery & After-Sales Service](https://faq.beetogreen.com/en/delivery-after-sales-service)

# Your refund: timing and terms

Your refund is always made by BeeToGreen, never by the supplier. It is processed after the returned product has been received and checked (complete and in good condition).

- [Discover BeeToGreen](https://faq.beetogreen.com/en/discover-beetogreen)
- [Choosing the Right Product](https://faq.beetogreen.com/en/choosing-the-right-product)
- [How the BeeToGreen platform works](https://faq.beetogreen.com/en/how-the-beetogreen-platform-works#main-content)

    - [My profile and my orders](https://faq.beetogreen.com/en/how-the-beetogreen-platform-works#my-profile-and-my-orders)
    - [Payment methods](https://faq.beetogreen.com/en/how-the-beetogreen-platform-works#payment-methods)
    - [Our experts](https://faq.beetogreen.com/en/how-the-beetogreen-platform-works#our-experts)
    - [Our catalog](https://faq.beetogreen.com/en/how-the-beetogreen-platform-works#our-catalog)
- [Delivery & After-Sales Service](https://faq.beetogreen.com/en/delivery-after-sales-service)
- [Sustainable Mobility Package & Mobility Cards](https://faq.beetogreen.com/en/sustainable-mobility-package-mobility-cards#main-content)

    - [Betterway](https://faq.beetogreen.com/en/sustainable-mobility-package-mobility-cards#betterway)
    - [Arval Mobility Pass](https://faq.beetogreen.com/en/sustainable-mobility-package-mobility-cards#arval-mobility-pass)
    - [Worklife](https://faq.beetogreen.com/en/sustainable-mobility-package-mobility-cards#worklife)
    - [Swile](https://faq.beetogreen.com/en/sustainable-mobility-package-mobility-cards#swile)
- [Employer's Refunds & Public Subsidies](https://faq.beetogreen.com/en/employers-refunds-public-subsidies)
- [Maintenance & Insurance](https://faq.beetogreen.com/en/maintenance-insurance#main-content)

    - [Maintenance of my bike/scooter](https://faq.beetogreen.com/en/maintenance-insurance#maintenance-of-my-bike-scooter)
    - [How does the insurance work ?](https://faq.beetogreen.com/en/maintenance-insurance#how-does-the-insurance-work)
- [Our Partners](https://faq.beetogreen.com/en/our-partners)
- [Leasing terms](https://faq.beetogreen.com/en/leasing-terms#main-content)

    - [Terms of contract](https://faq.beetogreen.com/en/leasing-terms#terms-of-contract)
    - [Long-term rental financing](https://faq.beetogreen.com/en/leasing-terms#long-term-rental-financing)
    - [Contract start](https://faq.beetogreen.com/en/leasing-terms#contract-start)
    - [End of the contract](https://faq.beetogreen.com/en/leasing-terms#end-of-the-contract)
    - [Payment terms](https://faq.beetogreen.com/en/leasing-terms#payment-terms)
    - [No-obligation rental](https://faq.beetogreen.com/en/leasing-terms#no-obligation-rental)
- [Specific aspects related to the partnership with Decathlon](https://faq.beetogreen.com/en/specific-aspects-related-to-the-partnership-with-decathlon)

[![Chill listening crop-3](https://faq.beetogreen.com/hs-fs/hubfs/BtoG%20Vert%20fond%20transparent.png?width=137&height=24&name=BtoG%20Vert%20fond%20transparent.png "Chill listening crop-3")](https://www.beetogreen.com)

To contact our bike experts : hello@beetogreen.com and the after sales team : support@beetogreen.com

Copyright © 2026, BeeToGreen SAS