---
title: 📌 How does our platform work?
description: 🖥️ A guide to using our platform for an optimal experience.
---

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- [Français](https://faq.beetogreen.com/fr/comment-fonctionne-notre-plateforme)

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    - [Français](https://faq.beetogreen.com/fr/comment-fonctionne-notre-plateforme)

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 📢 All your questions, all our answers🔍

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1. [Help Center](https://faq.beetogreen.com/en)
2. [Discover BeeToGreen](https://faq.beetogreen.com/en/discover-beetogreen)

# 📌 How does our platform work?

## 🖥️ A guide to using our platform for an optimal experience.

#### 🚀 **Simplified Access to Sustainable Mobility**

BeeToGreen has designed an **intuitive and seamless platform** to help you **find, finance, and maintain** your mobility equipment in just a few clicks.

### 🔑 **1. Create Your Account**

📌 Visit [beetogreen.com](https://beetogreen.com) and click **"Sign Up"**.  
🔹 Enter your personal details.  
🔹 Activate your account via the confirmation email.

### 🛍️ **2. Choose Your Equipment**

Browse our **catalog of bikes and scooters** and compare models with detailed product sheets.  
💡 **Need help?** Contact our customer service for personalized guidance.

### 💳 **3. Select Your Financing Option**

We offer various solutions to make your purchase more flexible:  
✔️ **One-time payment** or installment options.  
✔️ **Long-Term Leasing (LLD)** with maintenance included.  
✔️ **Use of mobility vouchers**.

### 🚚 **4. Get Your Equipment Delivered**

✔️ Fast delivery across France.  
✔️ In-store pickup available at our partner locations on eligible products.  
✔️ Real-time order tracking.

### 🔧 **5. Enjoy Our After-Sales Services**

✔️ **Assistance and warranties** for peace of mind.  
✔️ **Maintenance and repairs** via our certified partner network.  
✔️ **Responsive customer support** for all your inquiries.

💡 **With BeeToGreen, embracing sustainable mobility has never been easier!** 🌿💼

- [Discover BeeToGreen](https://faq.beetogreen.com/en/discover-beetogreen)
- [Choosing the Right Product](https://faq.beetogreen.com/en/choosing-the-right-product)
- [How the BeeToGreen platform works](https://faq.beetogreen.com/en/how-the-beetogreen-platform-works#main-content)

    - [My profile and my orders](https://faq.beetogreen.com/en/how-the-beetogreen-platform-works#my-profile-and-my-orders)
    - [Payment methods](https://faq.beetogreen.com/en/how-the-beetogreen-platform-works#payment-methods)
    - [Our experts](https://faq.beetogreen.com/en/how-the-beetogreen-platform-works#our-experts)
    - [Our catalog](https://faq.beetogreen.com/en/how-the-beetogreen-platform-works#our-catalog)
- [Delivery & After-Sales Service](https://faq.beetogreen.com/en/delivery-after-sales-service)
- [Sustainable Mobility Package & Mobility Cards](https://faq.beetogreen.com/en/sustainable-mobility-package-mobility-cards#main-content)

    - [Betterway](https://faq.beetogreen.com/en/sustainable-mobility-package-mobility-cards#betterway)
    - [Arval Mobility Pass](https://faq.beetogreen.com/en/sustainable-mobility-package-mobility-cards#arval-mobility-pass)
    - [Worklife](https://faq.beetogreen.com/en/sustainable-mobility-package-mobility-cards#worklife)
    - [Swile](https://faq.beetogreen.com/en/sustainable-mobility-package-mobility-cards#swile)
- [Employer's Refunds & Public Subsidies](https://faq.beetogreen.com/en/employers-refunds-public-subsidies)
- [Maintenance & Insurance](https://faq.beetogreen.com/en/maintenance-insurance#main-content)

    - [Maintenance of my bike/scooter](https://faq.beetogreen.com/en/maintenance-insurance#maintenance-of-my-bike-scooter)
    - [How does the insurance work ?](https://faq.beetogreen.com/en/maintenance-insurance#how-does-the-insurance-work)
- [Our Partners](https://faq.beetogreen.com/en/our-partners)
- [Leasing terms](https://faq.beetogreen.com/en/leasing-terms#main-content)

    - [Terms of contract](https://faq.beetogreen.com/en/leasing-terms#terms-of-contract)
    - [Long-term rental financing](https://faq.beetogreen.com/en/leasing-terms#long-term-rental-financing)
    - [Contract start](https://faq.beetogreen.com/en/leasing-terms#contract-start)
    - [End of the contract](https://faq.beetogreen.com/en/leasing-terms#end-of-the-contract)
    - [Payment terms](https://faq.beetogreen.com/en/leasing-terms#payment-terms)
    - [No-obligation rental](https://faq.beetogreen.com/en/leasing-terms#no-obligation-rental)
- [Specific aspects related to the partnership with Decathlon](https://faq.beetogreen.com/en/specific-aspects-related-to-the-partnership-with-decathlon)

[![Chill listening crop-3](https://faq.beetogreen.com/hs-fs/hubfs/BtoG%20Vert%20fond%20transparent.png?width=137&height=24&name=BtoG%20Vert%20fond%20transparent.png "Chill listening crop-3")](https://www.beetogreen.com)

To contact our bike experts : hello@beetogreen.com and the after sales team : support@beetogreen.com

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