---
title: Platform | Partner FAQ
description: Understand how our services work, solve a technical issue, or get usage tips.
---

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- [English](https://faq.beetogreen.com/en/faq.partenaire/platform)
- [Français](https://faq.beetogreen.com/faq.partenaire/plateforme)

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1. [Partner FAQ](https://faq.beetogreen.com/en/faq.partenaire)
2. [Platform](https://faq.beetogreen.com/en/faq.partenaire/platform)

# Platform

 Understand how our services work, solve a technical issue, or get usage tips.

## In-Store Sales & Rentals

- [🛍️How does the BeeToGreen sales module work?](https://faq.beetogreen.com/en/faq.partenaire/%EF%B8%8Fhow-does-the-beetogreen-sales-module-work)
- [🧾 What happens if I charge a BeeToGreen client directly via my card terminal (TPE)?](https://faq.beetogreen.com/en/faq.partenaire/what-happens-if-i-charge-a-beetogreen-client-directly-via-my-card-terminal-tpe)
- [🏷️ How to use a promo code via the sales module?](https://faq.beetogreen.com/en/faq.partenaire/%EF%B8%8F-how-to-use-a-promo-code-via-the-sales-module)
- [💳 How to charge a customer using a mobility voucher? (Betterway, Arval, Worklife, Pluxee...)](https://faq.beetogreen.com/en/faq.partenaire/how-to-charge-a-customer-using-a-mobility-voucher-betterway-arval-worklife-pluxee)
- [🔧How does maintenance credit work?](https://faq.beetogreen.com/en/faq.partenaire/how-does-maintenance-credit-work)
- [📄 How to create a long-term rental (LLD) via the sales module?](https://faq.beetogreen.com/en/faq.partenaire/how-to-create-a-long-term-rental-lld-via-the-sales-module)

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## Online orders

- [🛍️ How do you process online orders?](https://faq.beetogreen.com/en/faq.partenaire/-how-do-you-process-online-orders)
- [🚚 How to add a delivery tracking link to an order?](https://faq.beetogreen.com/en/faq.partenaire/how-to-add-a-delivery-tracking-link-to-an-order)
- [🛍️ How do I know if I have received a new order?](https://faq.beetogreen.com/en/faq.partenaire/%EF%B8%8F-how-do-i-know-if-i-have-received-a-new-order)
- [🚚 How do I process a home delivery order?](https://faq.beetogreen.com/en/faq.partenaire/how-do-i-process-a-home-delivery-order)
- [❗ The tracking link is not working, what should I do?](https://faq.beetogreen.com/en/faq.partenaire/the-tracking-link-is-not-working-what-should-i-do)
- [🏪 How do I process a store pickup order?](https://faq.beetogreen.com/en/faq.partenaire/how-do-i-process-a-store-pickup-order)

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## Putting products online on the platform

- [📝 How to upload bikes using a Google Sheet (CSV file)?](https://faq.beetogreen.com/en/faq.partenaire/how-do-i-publish-a-product-from-my-supplier-account)
- [📝How do I upload an accessory from my supplier account?](https://faq.beetogreen.com/en/faq.partenaire/how-do-i-upload-an-accessory-from-my-supplier-account)
- [⚠️ Why am I getting an error when validating my product sheet?](https://faq.beetogreen.com/en/faq.partenaire/%EF%B8%8F-why-am-i-getting-an-error-when-validating-my-product-sheet)
- [❓ How can I manage colors so that my product displays correctly on the marketplace ?](https://faq.beetogreen.com/en/faq.partenaire/how-can-i-manage-colors-so-that-my-product-displays-correctly-on-the-marketplace)
- [📏 Why are my sizes displayed out of order on the marketplace?](https://faq.beetogreen.com/en/faq.partenaire/why-are-my-sizes-displayed-out-of-order-on-the-marketplace)
- [🛴 How do I put a scooter online via my supplier area?](https://faq.beetogreen.com/en/faq.partenaire/how-do-i-put-a-scooter-online-via-my-supplier-area)
- [🚲 How do I put a bike online via my supplier area?](https://faq.beetogreen.com/en/faq.partenaire/how-do-i-put-a-bike-online-via-my-supplier-area)

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## Invoicing

- [💰 I haven’t been paid, is this normal?](https://faq.beetogreen.com/en/faq.partenaire/i-havent-been-paidis-this-normal)
- [❓ In whose name should the engraving fee be made?](https://faq.beetogreen.com/en/faq.partenaire/in-whose-name-should-the-engraving-fee-be-made)
- [How do I trigger the billing request?](https://faq.beetogreen.com/en/faq.partenaire/how-do-i-trigger-the-billing-request)

## Supplier Portal

- [👆 How do I log in to my supplier account?](https://faq.beetogreen.com/en/faq.partenaire/how-do-i-log-in-to-my-supplier-account)
- [🚚 How to update engraving and delivery fees](https://faq.beetogreen.com/en/faq.partenaire/how-to-update-engraving-and-delivery-fees)
- [🧾 How do I update my store information?](https://faq.beetogreen.com/en/faq.partenaire/how-do-i-update-my-store-information)

- [Platform](https://faq.beetogreen.com/en/faq.partenaire/platform#main-content)

    - [In-Store Sales & Rentals](https://faq.beetogreen.com/en/faq.partenaire/platform#in-store-sales-rentals)
    - [Online orders](https://faq.beetogreen.com/en/faq.partenaire/platform#online-orders)
    - [Putting products online on the platform](https://faq.beetogreen.com/en/faq.partenaire/platform#putting-products-online-on-the-platform)
    - [Invoicing](https://faq.beetogreen.com/en/faq.partenaire/platform#invoicing)
    - [Supplier Portal](https://faq.beetogreen.com/en/faq.partenaire/platform#supplier-portal)
- [Long-Term Rental](https://faq.beetogreen.com/en/faq.partenaire/long-term-rental)
- [Mobility Vouchers & Sustainable Mobility Package](https://faq.beetogreen.com/en/faq.partenaire/mobility-vouchers-sustainable-mobility-package)

# BeeToGreen SAS

Partner FAQ | beetogreen.com

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