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How does my Arval Mobility Pass work on BeeToGreen?

Your Arval Mobility Pass is the payment card for your Sustainable Mobility Package (Forfait Mobilité Durable, or FMD). It lets you pay for all or part of a purchase or rental on BeeToGreen, just like a regular bank card.

The essentials in 3 points:

  • The Arval Mobility Pass is used on the checkout page, by entering its numbers like a bank card.
  • Your Arval Mobility Pass is managed by our partner Betterway: it's Betterway you should contact for anything concerning your balance or an invoice reimbursement.
  • BeeToGreen and your mobility pass (titre de mobilité) are independent: BeeToGreen cannot see your balance.

What is the Arval Mobility Pass?

The Arval Mobility Pass is a mobility pass funded by your employer and dedicated to your mobility expenses. It is operated by Betterway: the card works on the same principle, and it's Betterway that manages your balance, your cap and your invoice reimbursements.

How do I pay with my Arval Mobility Pass?

When you reach the checkout page:

  1. Choose payment by mobility card.
  2. Enter your Arval Mobility Pass numbers, just as you would with a regular bank card.
  3. Confirm to complete your order.

Is your cart larger than your balance? You can pay part with your Arval Mobility Pass and the rest with your personal bank card. The procedure is detailed in How do I pay for my order with my mobility pass?

How do I check my available balance?

The amount available on your Sustainable Mobility Package can be checked with Betterway, which manages your Arval Mobility Pass. See also How to check the amount available on your mobility credit (crédit mobilité)

I paid with my personal bank card — how do I get a refund?

If you paid for an order with your own bank card while you had a balance available, you can request a refund on presentation of your BeeToGreen invoice.

As the Arval Mobility Pass is managed by Betterway, send your request, with the invoice attached, to support@betterway.fr.

Good to know: Only purchases made in our partner shops are eligible for reimbursement. Before buying in a shop, check on our portal that the retailer is listed.

Who to contact, depending on your need

  • Balance, cap, card or invoice reimbursement: Betterway (which manages the Arval Mobility Pass), at support@betterway.fr.
  • BeeToGreen order, delivery or product: contact us via our contact form (the "Contact us" button).