--- title: "🔄 Cancellation, Exchange, and Refund: How Does It Work?" description: At BeeToGreen, we want to ensure you have a smooth and stress-free shopping experience. If you've changed your mind or the product doesn’t meet your expectations, here’s everything you need to know about canceling, exchanging, or requesting a refund. --- [Skip to content](https://faq.beetogreen.com/en/can-i-return-my-product-for-an-exchange-or-refund#main-content) - [English](https://faq.beetogreen.com/en/can-i-return-my-product-for-an-exchange-or-refund) - [Français](https://faq.beetogreen.com/fr/echange-de-produit-après-réception) English Show submenu for translations [Contact us](https://faq.beetogreen.com/en/kb-tickets/new) ![BtoG logo seul vert-2.png\]](https://faq.beetogreen.com/hs-fs/hubfs/BtoG%20logo%20seul%20vert-2.png?height=40&name=BtoG%20logo%20seul%20vert-2.png) Open main navigation Close main navigation - - [English](https://faq.beetogreen.com/en/can-i-return-my-product-for-an-exchange-or-refund) - [Français](https://faq.beetogreen.com/fr/echange-de-produit-après-réception) English Show submenu for translations - [Contact us](https://faq.beetogreen.com/en/kb-tickets/new) - Back to beetogreen.com Back to beetogreen.com 📢 All your questions, all our answers🔍 - There are no suggestions because the search field is empty. 1. [Help Center](https://faq.beetogreen.com/en) 2. [Delivery & After-Sales Service](https://faq.beetogreen.com/en/delivery-after-sales-service) # 🔄 Cancellation, Exchange, and Refund: How Does It Work? ## At BeeToGreen, we want to ensure you have a smooth and stress-free shopping experience. If you've changed your mind or the product doesn’t meet your expectations, here’s everything you need to know about canceling, exchanging, or requesting a refund. #### ❌ **1) Canceling My Order Before Shipment** If your order **has not yet been shipped**, you can still cancel it: 📩 **Contact us as soon as possible** at support@beetogreen.com with your order number. 📦 We will check with our partner and process the cancellation. 💰 **Your refund will be issued within a few days** depending on your payment method. 💡 **Good to know:** For **custom-made orders** or those in **advanced preparation**, cancellation may not be possible.   --- #### 🔄 **2) Exchanging My Product After Delivery** You can request an **exchange** if the request is made **shortly after receiving the product** and if it **meets the following conditions**: ✔ **The product is in perfect condition** (unused, unassembled) ✔ **The original packaging is intact** ### 📸 **To facilitate the exchange:** ➡ **Send us photos** of the product and its packaging to support@beetogreen.com. ➡ We will forward your request to our **partner**, who will send you the **return process instructions**. 💡 **Hassle-free exchange!** We collaborate with **over 250 partner stores** to make your exchange **quick and convenient**.   --- #### 💰 **3) Requesting a Refund (14-Day Withdrawal Period)** You have **14 days from the delivery date** to request a **refund** under your **right of withdrawal**. 🔹 **Return conditions:** ✅ The product must be **unused** and **in its original packaging** ✅ The return must be **approved by our customer service and partner** **📩 How to proceed?** 1️⃣ Contact us at **support@beetogreen.com** with your **order number**. 2️⃣ **Send us photos** of the product and its packaging. 3️⃣ We will send you the **return instructions** and connect you with our **logistics partner**. 💡 **Fast refund!** Once the return is validated, your refund will be processed **within a few days**, depending on your payment method.   --- #### 🚀 **BeeToGreen: Personalized Support!** At **BeeToGreen**, we are committed to: ✅ **Making exchanges and returns easy** for a hassle-free experience ✅ **Guiding you step by step** to find the best solution ✅ **Working with our partner stores** for a **fast and efficient process** 📩 **Any questions? Need assistance?** Our team is here to help! - [Discover BeeToGreen](https://faq.beetogreen.com/en/discover-beetogreen) - [Choosing the Right Product](https://faq.beetogreen.com/en/choosing-the-right-product) - [How the BeeToGreen platform works](https://faq.beetogreen.com/en/how-the-beetogreen-platform-works#main-content) - [My profile and my orders](https://faq.beetogreen.com/en/how-the-beetogreen-platform-works#my-profile-and-my-orders) - [Payment methods](https://faq.beetogreen.com/en/how-the-beetogreen-platform-works#payment-methods) - [Our experts](https://faq.beetogreen.com/en/how-the-beetogreen-platform-works#our-experts) - [Our catalog](https://faq.beetogreen.com/en/how-the-beetogreen-platform-works#our-catalog) - [Delivery & After-Sales Service](https://faq.beetogreen.com/en/delivery-after-sales-service) - [Sustainable Mobility Package & Mobility Cards](https://faq.beetogreen.com/en/sustainable-mobility-package-mobility-cards#main-content) - [Betterway](https://faq.beetogreen.com/en/sustainable-mobility-package-mobility-cards#betterway) - [Arval Mobility Pass](https://faq.beetogreen.com/en/sustainable-mobility-package-mobility-cards#arval-mobility-pass) - [Worklife](https://faq.beetogreen.com/en/sustainable-mobility-package-mobility-cards#worklife) - [Swile](https://faq.beetogreen.com/en/sustainable-mobility-package-mobility-cards#swile) - [Employer's Refunds & Public Subsidies](https://faq.beetogreen.com/en/employers-refunds-public-subsidies) - [Maintenance & Insurance](https://faq.beetogreen.com/en/maintenance-insurance#main-content) - [Maintenance of my bike/scooter](https://faq.beetogreen.com/en/maintenance-insurance#maintenance-of-my-bike-scooter) - [How does the insurance work ?](https://faq.beetogreen.com/en/maintenance-insurance#how-does-the-insurance-work) - [Our Partners](https://faq.beetogreen.com/en/our-partners) - [Leasing terms](https://faq.beetogreen.com/en/leasing-terms#main-content) - [Terms of contract](https://faq.beetogreen.com/en/leasing-terms#terms-of-contract) - [Long-term rental financing](https://faq.beetogreen.com/en/leasing-terms#long-term-rental-financing) - [Contract start](https://faq.beetogreen.com/en/leasing-terms#contract-start) - [End of the contract](https://faq.beetogreen.com/en/leasing-terms#end-of-the-contract) - [Payment terms](https://faq.beetogreen.com/en/leasing-terms#payment-terms) - [No-obligation rental](https://faq.beetogreen.com/en/leasing-terms#no-obligation-rental) - [Specific aspects related to the partnership with Decathlon](https://faq.beetogreen.com/en/specific-aspects-related-to-the-partnership-with-decathlon) [![Chill listening crop-3](https://faq.beetogreen.com/hs-fs/hubfs/BtoG%20Vert%20fond%20transparent.png?width=137&height=24&name=BtoG%20Vert%20fond%20transparent.png "Chill listening crop-3")](https://www.beetogreen.com) To contact our bike experts : hello@beetogreen.com and the after sales team : support@beetogreen.com Copyright © 2026, BeeToGreen SAS